remote computer support
If you need instant support, live outside our service area, or don't want your pc or notebook to leave your premises, our remote support option can be the solution to quickly resolve your problems.
As long as your computer starts and you have fast internet access we can remotely repair around 90% of computer faults or help you with software issues.
Simply buy support time, ring us for the access code and download and run our small application and we can see and control your desktop as if there with you; you still maintain control, so the experience is fully interactive.
In combination with a standard rate phone number and the inbuilt instant chat feature we can assist you in nearly all your problems.
• no waiting • no monthly fees • no contracts • local uk technicians
Any questions just give us a ring on 01453 367063 first and we'll be pleased to advise you
.: what can you fix?
Most things - as long as your computer starts correctly and you have a working broadband connection!
Our remote desktop support is affordable and can be performed at a convenient time for you, allowing us to repair just some of the following issues;
online virus removal: viruses, trojans, backdoor infections, spyware, aware, malware, fake anti-virus and rootkit infections
browser hijacks, phishing scams, key loggers and pop up adverts
re-booting, crashing, freezing or slow computers
windows optimisation
error messages
printer problems
software installation
email problems
driver & software updates or patches
removal of unused software and files
virus and anti-spyware software installation
.: what are the benefits
convenient - remote support eliminates the hassle of disconnecting all the leads and taking your pc or laptop to us - we connect to you, and there's no waiting around for a home or office visit from the technician either.
instant - we can help you wherever you are when you have a problem; on holiday, abroad or this country, at work, at home in fact anywhere with a fast enough broadband connection. We work UK office hours plus evenings and Saturdays so there should be a convenient time for you.
secure - because our remote support software is protected with 128-bit end-to-end data encryption, remote desktop support is just as secure as if we were sitting in front of your PC. For your added security we are registered with the Information Commissioners Office for data protection (reg no Z2857235) and you can sit and watch everything we do so you know that no-one has looked at your personal information, and as a further security measure, all our remote sessions are now recorded on the providers system.
guaranteed - all our remote services are guaranteed for 30 days and you have the security of knowing that if we can't fix it, you don't pay
value for money - our services is priced for simplicity. £10 for every 15 minutes support, or part of, with any full unused support blocks remaining valid for a full 12 months from purchase so you can use them in the future.
Unless you are a business contract customer with unattended support installed, the support programme will automatically remove itself as soon as we, or you terminate the support session. If you are in any doubt, just re-boot your system so you can be sure
.: how much does it cost?
Before we start work we will have given you an estimate and only in rare cases will we need to charge over our estimated price; if we find a lot more things wrong, the support request is incorrect or you ask us to do more than the original support ticket requested.
Remote support is charged in 15 minute blocks at £10 per 15 minutes or part of.
Most remote sessions are between 15 - 45 minutes.
The remote software automatically logs the support session start & finish times and uses one of your blocks every 15 minutes. So if a support session starts at 9.00 and finishes at 9.16, for example, it will use 2 whole blocks of time.
The minimum purchase is 4 blocks of 15 minute support for £40. Buying more blocks at the same time gives you better value for money! Buy them here
all whole unused blocks are valid for 12 months so you have the safety of support at any-time in the future.
We never charge for more than 2 hours of remote support - if we think it will take longer than this we will suggest a different repair method. If the repair session actually takes us longer than 2 hours the clock will stop and you will not be charged more.
You can check your account at anytime to see how much you have left in your account.
.: getting remote help
If you are not already a computancy client please open an account with us here and load your account with the minimum credit -all unused credits are valid for 12 months from purchase so you can use them in the future (they also make a great present!)
Purchase your support credits (Remenber they last 12 months & the more you buy the cheaper they are!
Open a support ticket & provide a detailed description of your requirements in the ticket. Please include as much detail as possible, including the name of any software involved. We will reply with an estimate of how long the job will take, or we may request additional information to enable us to do this or we will tell you if the problem is not suitable for remote support. (If you are in our local service area we will offer another solution). We will reply with an access code that you can enter below
Click on the Remote Support icon at the bottom of every page, and enter your details, download the remote support application. Run the app remembering to follow all screen prompts to allow the programme. (if you don't we can't connect!)
We are now connected to each other via a secure connection that no-one else can intercept. We can see and control your computer and files but you have ultimate control at all times, can watch us working and can instantly disconnect if you so wish.
After we fix the problem we will inform you of how many units we will deduct from your account and tell you how many you have left for future use. We disconnect from your pc and the support session ends. You continue with your work or play!
.: connect for support
After you have purchased your support credits...
1. Close all personal documents, images and apps on your computer
2. Phone us 01453 367063 to receive your support number
3. Enter your name and the access code we provide in the boxes below
4. Follow the on-screen instructions always allowing the programme to have the access or permission requested
please be aware that the support application deletes itself as soon as the connection closes; however if you are in any doubt, just re-boot your computer to complete this task
