---
title: When can I get support?
description: "We endeavour to respond to your support ticket promptly and schedule your task accordingly. For updates, changes, and repairs, we prioritise each during our core office hours, which are 06:00 – 18:00 CET Monday to Thursday, and 06:00 – 14:00…"
url: "https://computancy.co.uk/kb/when-can-i-get-support/"
updated: "2024-06-13"
category: WordPress / Maintenance Packages
tags:
  - care package
  - maintenance
  - smörgåsbord
  - support
---

# When can I get support?

We endeavour to respond to your support ticket promptly and schedule your task accordingly. For updates, changes, and repairs, we prioritise each during our core office hours, which are 06:00 – 18:00 CET Monday to Thursday, and 06:00 – 14:00 CET on Fridays.

We understand the unpredictable nature of business; therefore, outside these hours, we remain committed to providing support as swiftly and effectively as possible, on a best endeavour basis.

Although we work CET time, we try to align with UK Bank Holidays where possible