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Maintenance Onboarding

Onboarding

As part of the onboarding process, it's necessary for us to collect the following details related to your website, hosting, and domain registration to ensure efficient management of your website.

Ideally, we recommend that you create a new admin account for us on your website using support@computancy.co.uk as the username and with a unique password for each of your services. However, we understand that this may not always be feasible, and in such cases, you'll need to share your personal login details with us.

Rest assured, your details are securely stored and will be deleted should you cancel your package. In the unlikely event of a security breach, hackers would only gain access to either the password or the account username, but never both, due to our use of segregated and encryption-based storage systems.

Contact Details

 

Website login details 

Please create a unique admin account for us and enter the details below. If you're unsure how to do this, you can share your own admin login details instead. We'll use them to log in and set up our own admin account. Once we’ve set it up, we’ll let you know and you can then change your own password for security.

Current Website Hosting Provider

If you are not moving your website to our hosting services as part of your maintenance package, we will need login details of your current hosting account to check and monitor the both the DNS settings and SSL Security Certificate.

(Your password is transmitted on a secure form and then held in a dedicated password manager separate from the login details.)

Domain Registrar

If you are moving your hosting to us, we will need your domain registrar details to update the NameServers to the ones used by our hosting service, or to update the DNS so that your website can be found on our servers.

Of course, this does not change the registrar nor any of your ownership details!