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Knowledgebase
View our support articles for help with your services, we answer a combination of common queries to more complex scenarios that you might encounter.
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Knowledge Base
Web Hosting
Web Hosting
CDN - Content Delivery Network
CDN Statistics
Do I need caching plugins and CDN?
How do I use the CDN?
What is a ‘Hard Refresh’ on my browser?
Databases
Can I set my database hostname as ‘localhost’?
Can I view my FTP, email address, or database passwords?
How do I create a MySQL database?
How do I import a .sql file via phpMyAdmin?
What is MariaDB?
What’s the maximum MySQL database size allowed?
FTP
How do I connect via FTP?
How do I upload a large file via FTP?
I can’t connect via FTP, what can I do?
What are the FTP hostnames?
Why do DNS changes take 24-48 hours to propagate?
Site Management
Are you PCI compliant?
Can I change my website’s PHP configuration?
Can I enable GZIP Web Server Compression?
Can you update the version of cURL on your webservers?
Do you disallow any WordPress plugins on your WordPress platform?
How can I tell if DNS has propagated for me?
How do I find the IP address of a hosting package?
How do I set up a cron job?
How do I use the File Permissions Checker?
How do I use the Website Malware Scanner?
How do I view the most recent backups taken by Timeline Backups?
Is ImageMagick supported?
Temporary URLs: what are they, and what are they used for?
What is the IP address that my site uses for external connections?
Where can I view the nameservers of a domain?
Will I own the website & copyright?
SSH
How do I activate my free SSL?
How do I connect via SSH on an Apple Mac?
How do I connect via SSH?
How do I run Composer via SSH?
My website shows as insecure due to mixed content?
Why should you use Force HTTPS on your website?
SSL Certificates
Can I install a third-party certificate?
Can I point an A record to a package and get the free SSL certificate?
How do I activate my free SSL?
Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?
Website Problems
Are there any limitations to what your service can fix?
How much do you charge?
What do I do if I believe a site is in breach of the Acceptable Use Policy / Terms of Service?
What is a ‘Hard Refresh’ on my browser?
Where are you located?