We endeavour to respond to your support ticket promptly and schedule your task accordingly. For updates, changes, and repairs, we prioritise each during our core office hours, which are 06:00 – 18:00 CET Monday to Thursday, and 06:00 – 14:00 CET on Fridays.
We understand the unpredictable nature of business; therefore, outside these hours, we remain committed to providing support as swiftly and effectively as possible, on a best endeavour basis.
Although we work CET time, we try to align with UK Bank Holidays where possible