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Services
Knowledge Base
- Do I need caching plugins and CDN?
- How do I use the CDN?
- CDN Statistics
- What is MariaDB?
- How do I import a .sql file via phpMyAdmin?
- Can I set my database hostname as ‘localhost’?
- What’s the maximum MySQL database size allowed?
- How do I create a MySQL database?
- Can I view my FTP, email address, or database passwords?
- Are there any restrictions or rules on the domain name I can choose to register?
- My domain is locked with my current provider, what can I do?
- How do I obtain the authorisation code/EPP code for my domain?
- What is your IPS Tag?
- How do I transfer my domain to you?
- Why does my UK tag change show as complete but the domain is not in my account?
- How can I tell if DNS has propagated for me?
- Where can I view the nameservers of a domain?
- How do I configure Google Workspace (formerly G Suite, formerly, formly Google Apps)?
- What does FQDN mean?
- How do I obtain the authorisation code/EPP code for my domain?
- How do I change the registrant name for a .uk domain name?
- What is your IPS Tag?
- What is domain propagation?
- What is a nameserver?
- Are there any restrictions or rules on the domain name I can choose to register?
- My www.domin.com doesn’t work, but domain.com works fine (or vice-versa) – what’s up?
- How can I use DNS to verify my domain with Google Search Console?
- How do I change the contact details on my .com and .co.uk domain names?
- How do I add custom DNS before I use your nameservers?
- How do I setup a domain redirect?
- How can I create a subdomain?
- What details should I use for a WordPress SMTP plugin?
- How do I add another server/include to an SPF record?
- How do I set up email on my Android device?
- How do I migrate emails?
- How do I set up email on my iPhone?
- What are the recommended Thunderbird Mail client settings?
- Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
- Can I use mail.domain in my mail client?
- Why are the IMAP folders missing from my iPhone or iPad?
- How do I setup my mailbox in Outlook?
- How do I add SRV records for Office 365?
- What are my email sending limits?
- Can I add SPF records for my domain name?
- How can I change my mailbox password?
- Why can’t I send emails?
- What are MX records?
- What is email forwarding?
- I’ve reached my mailbox quota size. What can I do?
- Can I view my email address passwords?
- Should you use POP3 or IMAP?
- What is IMAP?
- What is POP3?
- How do I add a DKIM record?
- How do I stop emails going to junk?
- How do I create an email signature in webmail?
- I can’t connect via FTP, what can I do?
- How do I upload a large file via FTP?
- What are the FTP hostnames?
- Why do DNS changes take 24-48 hours to propagate?
- How do I connect via FTP?
- Can I rename a mailbox?
- Can I import contacts into Webmail?
- Does the email migration delete any emails?
- Will the email migration tool cause downtime to mail?
- How long does an email migration take?
- How do I run Composer via SSH?
- How do I connect via SSH on an Apple Mac?
- How do I connect via SSH?
- Can I point an A record to a package and get the free SSL certificate?
- Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?
- Can I install a third-party certificate?
- How do I activate my free SSL?
- Why should you use Force HTTPS on your website?
- My website shows as insecure due to mixed content?
- How do I set up a cron job?
- How do I use the File Permissions Checker?
- Is ImageMagick supported?
- Can I enable GZIP Web Server Compression?
- Can you update the version of cURL on your webservers?
- What is the IP address that my site uses for external connections?
- How do I find the IP address of a hosting package?
- Temporary URLs: what are they, and what are they used for?
- Are you PCI compliant?
- Do you disallow any WordPress plugins on your WordPress platform?
- How do I use the Website Malware Scanner?
- How can I tell if DNS has propagated for me?
- Where can I view the nameservers of a domain?
- Can I change my website’s PHP configuration?
- How do I view the most recent backups taken by Timeline Backups?
- What do I do if I believe a site is in breach of the Acceptable Use Policy / Terms of Service?
- Do you offer WordPress CLI?
- How do I add and use WordPress contact forms?
- How do I reset my WordPress user password?
- Do you support WordPress Network (Multisite)?
- I installed WordPress on the temporary URL, how can I change it to my domain name?
- How much does a WordPress website cost?
- How long will my website take to design & build?
- Which Page Builders Do You Use?
- Who pays for the licences for web builders & themes?
- Will you use plugins on my site?
- Who pays for the plugins and their licence renewal?
- What if a plugin that I use is no longer available?
- Do I need all my content ready & prepared first?
- Will my website be SEO friendly?
- Do You Redesign Existing Websites?
- Can you maintain & host my website?
- Will I own the website & copyright?
- I’ve no images – can I just grab photos from the internet?
- Are your WordPress website designs pre-made templates?
- Do your WordPress theme designs work on all mobile devices?
- How many WordPress design revisions do you allow for?
- When can I get support?
- Does the maintenance contract include licences for all plugins and themes?
- Do maintenance hours roll over to the next month?
- Will you re-design my website under this contract?
- What happens if my website is hacked, breaks, goes down, etc?
- Can I use my own web host with your maintenace package?
- Is there a contract length?
- How can I cancel my maintenance services?
- What are your support ticket response times?
- I have more than one website – do you offer a discount?
- What do you class as updates to the content?
- Which countries do you offer WordPress tech support and maintenance for?
- Can I cancel the maintenance service anytime?
- Do you maintain WooCommerce websites?
- Are there any limitations to what your service can fix?
- Where are you located?
- Do you handle plugin and theme updates?
- How can I choose the best WordPress maintenance service for my needs?
- What benefits do I get from a WordPress Website Maintenance Service?
- Do you provide customised maintenance plans?
- Can I get support for my business emails along with website maintenance?
- What kind of tasks are excluded from your service?
- How much do you charge for extra development work?
- Why should I choose your maintenance service for my business website?
- Can I speak to someone before signing up for your maintenance plans?
- Can you provide support for complex WooCommerce setups
- What is a ‘Hard Refresh’ on my browser?
- How much do you charge?
- Can you choose to use any service?
- Are my priorities fixed for the month?
- Do hours/days carry over?
- Why do you subtract some hours for routine maintenance?
- Can you set up all my SEO with this service?
- What type of tasks are excluded from this service?
- Can you redesign my website under this type of service?
- Does the contract include licences for all plugins and themes?
- Does this service include website hosting?
- Is there a contract length?
- How is support contact handled?
- Can you set up my external services like MailChimp or our company CRM, etc.?
- Can you log in to my computer to fix it?